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Cobre Valley Regional Medical Center apologizes to customers for billing issues

Posted: Tuesday, Jul 30th, 2013


Dear Editor:

Cobre Valley Regional Medical Center would like to extend our sincerest apologies for the inconvenience and frustration our patients may have experienced through our use of a third party, self-pay billing process.

You and your family’s experience here at the hospital is our primary concern across the continuum of care including the manner in which you receive your invoice for services. Unfortunately, we have fallen short of your expectations and we are working with our contracted service to remedy this situation.

We deeply value your relationship with CVRMC and are committed to providing you with an excellent level of service. At any time, we would like to hear from you regarding your billing questions.

Sincerely,

Brad Stoddard

CVRMC Director of Patient Financial Services

bstoddard@cvrmc.org

928-402-1133





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